We are an internet only retailer so whether you want to talk through an order or ask us a question about a product, we are on hand to help.
If you have a question that we've not answered, get in touch with us by email for a speedy response. Alternatively, give us a call Monday to Friday 9am-5pm.
If you would like to stay up to date with news, special offers, new products and competitions then subscribe to our newsletter by clicking on the link at the bottom of the page. Or why not follow us on facebook, twitter or Pinterest?
|Telephone:||(+44) 0131 208 3080|
Frequently Asked Questions
1. What happens when I place an order with www.Vintage-Toys.co.uk?
If we receive your order before 1pm during the working day, we'll dispatch your order same day. You will automatically receive an email receipt once you have placed your order and a delivery notification email to keep you informed when your order gets posted.
2. What are my payment options when placing an order with www.Vintage-Toys.co.uk?
You can pay by credit or debit card during the checkout process via our secure payment gateway with Worldpay or Paypal. Or if you prefer to speak to a real person, then give us a call on 0131 208 3080. If we can't get to the phone because we're packing orders, just leave us a message and we'll call you right back.
3. I'm in a hurry.... how soon can I receive my order?
We know that your order is important to you so we have a number of delivery options available during Checkout. Choose from Next Day Delivery, First Class or Free Delivery which takes around 3-5 days. Either way, once you have chosen your products and let us know your delivery address, our intelligent system will let you know which options are available for your order and location. Find full details of about delivery and international delivery here.
4. I want to return an item. What are my options?
We know you'll love our products. If on the rare occasion you receive an item that's faulty or simply change your mind, then we have a no hassle returns policy. Find out more about our Returns Policy here.
5. I can't order the quantity that I require...
If you are looking for a larger number of items than we currently have in stock, fear not. Get in touch with your request and we'll do our very best to get you the quantity that you need, when you need it.
6. Do you offer discounts on bulk orders for large events and parties?
Yes! If you are planning a party or event and require a large number of toys or party pieces, get in touch with us and we'll be happy to discuss this with you.
7. I own a retail business and want to stock your products. Do you offer wholesale prices?
We do not offer wholesale prices at this time.
8. Tell me more about Vintage-Toys.co.uk...
Thanks for asking! We're just a baby ourselves, having launched in Summer 2012. We're based in Perthshire ("where's Perthshire?" I hear you say! Well, we're in the centre of Bonnie Scotland, besides the lochs, mountains and glens of the Highlands.) We're a husband and wife team who are determined to ensure our customers receive beautiful gifts and party pieces in the post. We do our own website design and photography in house, whilst the sophisticated system behind the scenes will let you know when an item is out of stock, will send you automatic emails with receipts and dispatch details, and if you register for an account with us you can even view previous orders or save your favourite items to your Wishlist and email these to friends and family members for pressie ideas or feedback before you buy.
9. Any more exciting news?
We're launching our sister site, www.Vintage-Parties.com soon which will include a wider selection of partyware for both adults and children. Stay up to date by subscribing to our newsletter (find the link at the bottom of every page).
10. I've got a suggestion for you....
We love to hear from our customers, so get in touch with us via our Contact Form...