Delivery

Delivery DetailsGetting our lovely products to you quickly and easily is our priority and we’re here to help if needed. We've got express options for when you're in a hurry or standard options if you're not in a rush.

Please find more information of our Delivery Options below or get in touch with us if your query isn't answered here.


UK Deliveries

Please find details of our delivery charges for the UK below:

Delivery Options Timeframes Cost
Standard Delivery Please allow 3-5 working days for delivery with Royal Mail 2nd Class. Free when you spend £25 or more! £3.95

International Orders

We now deliver to the following EU countries: 

Austria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Guernsey, Ireland, Isle of Man, Italy, Jersey, Malta, Monaco, Norway, Netherlands, Portugal, Spain and Sweden.

Please note that deliveries to Jersey, Guernsey & Gibraltar may be subject to delays due to custom checks. Please refer to local Customs Offices for details of any additional Customs fees that may be due on your order.

Area Delivery Options Timeframes Cost
EU* Standard Delivery Europe
Please allow 5-7 working days for delivery to Europe.

£14.95    

  

Special Delivery Item Europe

(signature required) 

These larger items will be posted direct from our supplier and may arrive separately to the rest of your order.

Unfortunately these items are excluded from our gift wrapping service.

Please allow 5-7 working days for delivery. 

Special Delivery items are clearly marked with this icon on each product page  
£24.95
per item

I'm based internationally. Can I buy online and send the gift directly to the recipient in the UK or EU?

Yes! If your country isn't showing as an option in our checkout process, simply send us an email to let us know - we can update this for you (usually the same day).

Simply add in your gift recipient's postal address in the delivery details section of the checkout process and we will do the rest.


Can I track my order?

Once you have placed an order, we will start packing or gift wrapping as soon as the order arrives with us during the working day. We will confirm to you by email once this has been dispatched. Unfortunately online tracking is not available at this time for standard deliveries.

For Special Delivery items, we will email to organise a day of delivery to suit you so you will be aware of when your package will arrive. Special Delivery items will arrive separately to the rest of your order.

We recommend that you keep all emails from us until your items arrive safely for your easy reference.


Faulty or incorrect orders

We are sorry if you have received a faulty or incorrect order. Please click here for more information on our returns & exchange policy.  


What if I'm not in when my order is delivered?

If no one is one is home then your postman will drop a card through your letterbox advising where to collect or how to organise a redelivery.

Special Delivery Items: We will email you in advance to organise a delivery day to suit you. Please ensure that you are in for Special Delivery items as delivery for these larger items will only be attempted once as they are too large to be stored at the local sorting office.


Do you deliver to work addresses?

Yes. We will ask you to confirm both your billing address and postal address. If you want your items delivered to a work address, just make sure you put that in the postal address section.


Do you deliver to PO Box addresses?

Unfortunately we cannot deliver to PO Box addresses. 


Get in touch

If you have a question about delivery of a product which you have already ordered, please contact us You can do this by replying to your order confirmation email ensuring your order number and contact details are provided.


And finally...

On the rare occasions where external factors completely outside of our control delay a parcel despite our best endeavours, we ask for your patience and cooperation in these circumstances. Rest assured we will always do our best to get your presents to you on time.